The guided assistant covers language and global settings on first launch.
We are here to help
Support.
Answers to common questions about setup, AirPrint, sharing and running NovaBooth at an event.
NovaBooth works with AirPrint-compatible printers on the same Wi-Fi network.
Photos are processed locally and are not transmitted to the developer.
Frequently asked
Quick help
for your event.
The AirPrint printer appears but does not print
Make sure the iPad and printer are connected to the same Wi-Fi network and that client isolation is disabled. Fully restart the printer, then open the printer selection in NovaBooth again. Check paper, ink or ribbon, the print queue and any message shown on the printer.
AirDrop does not show the destination device
Enable Wi-Fi and Bluetooth on both devices, unlock the receiving device and temporarily set AirDrop reception to “Everyone for 10 Minutes”. Move the devices closer together.
Email is unavailable
A working email account must be configured in Apple Mail on the iPad. The subject and message can be customized in NovaBooth during setup or later in Settings.
How do I keep guests out of Settings?
Enable kiosk mode in NovaBooth. Settings are then protected by the configured tap sequence and password. Apple’s Guided Access can be enabled for an additional device-level lock.
NovaBooth warns about low storage
Back up and remove photos you no longer need from the photo library. When storage is critically low, NovaBooth safely blocks new captures to prevent incomplete or damaged files.
How do I open the setup assistant again?
Open NovaBooth Settings and select the setup assistant or guided introduction.
Personal support
Still not solved?
Please include your iPad model, iPadOS version, NovaBooth version and a short description of when the issue occurs.
Email support@novabooth.app